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Unlock Real Customer Insights

Access raw, honest insights from online conversations — beyond biased reviews and costly surveys. Custolytics seamlessly integrates with data sources and analytics platforms, turning vast conversations into clear, actionable feedback.

Data Extraction & Structuring
AI-powered Analytics
Powerful Integrations

Introducing Custolytics

Custolytics empowers customer-centric companies like yours to transform online chatter into meaningful insights that drive exceptional experiences. Our advanced solution collects and structures unstructured discussions from across the internet to help you:

Understand What Your Customers Truly Think: Tap into real, unfiltered opinions from forums, social media, and online communities.
Organize the Chaos: Using advanced natural language processing, we group and structure feedback into meaningful reviews, ready for analysis.
Identify Trends and Pain Points: Discover emerging themes, sentiments, and issues before they become critical.
Analyze with Your Tools: Integrate effortlessly with industry-leading platforms like Thematic, Medallia, or Qualtrics to uncover trends, track sentiment, and drive decisions that delight your customers.
Stay Ahead of the Competition: Leverage insights to refine your offerings, address gaps, and deliver what your customers want most.
Prioritize Efforts with Data-Driven Confidence: Focus your resources where they'll make the biggest difference in customer satisfaction.

Features

Everything you need to listen to your customers

Data Extraction & Structuring

Custolytics extracts conversations from online sources like forums and social media, filters out all the noise, and provides well-structured feedback data.

AI-based Tagging

Feedback data is automatically tagged with relevant topics and more using advanced language models.

Sentiment Analysis

Conversations are analysed and scored with a sentiment to find out what customers think of each aspect of your business.

Convenient Dashboard

The Custolytics dashboard offers an easy way to view and inspect feedback data using search and filter functionality as well as visualization tools like graphs and charts.

Data Export

All feedback data can be exported in common data formats like JSON and CSV to analyse them using a third-party or proprietary software.

Powerful API

Everything from configuring data sources to retrieving feedback data can be fully automated and integrated into existing analysis workflows.

1-Click Integrations

Custolytics can be integrated easily with popular CX Platforms and other Analysis tools by using our 1-click integrations.

Why Custolytics?

We believe customer satisfaction isn't just a metric — it's a philosophy. Custolytics is built to help you nurture that philosophy, ensuring every decision you make is informed by the voices of the people who matter most: your customers.

How it works

Getting started with Custolytics is easy.

Select Sources

Select from popular sources or request custom ones with just a few clicks

Extract & Filter

Extracting Feedback & Filtering removing spam, noise, and duplicates

Enrich

Enrichment with useful metadata like product and customer information

Tag & Analyze

Tagging & Analyzing the feedback for sentiment, topics and more

Learn more

What customers like about us

Trusted by customer-centric teams worldwide, our solution ensures reliable, scalable, and ethical feedback collection and delivery.

Easy to Setup: Choose your source, your data extraction interval and your preferred delivery format and channel.
Multiple sources: Request custom sources like specific forums or select from popular sources like X and Reddit.
GDPR Compliant: All data is ethically obtained and compliant with GDPR.
Scalable: Obtain reviews from as many sources as you want without the need to manage infrastructure.
Flexible delivery: Retrieve your reviews as JSON or CSV directly to your CX Platform, Cloud Storage, SFTP, E-Mail-Address or pull them from our API
Continuous delivery: Receive a steady stream of new reviews from your subscribed data sources as they become available.
Cost savings: Fully automatic review extraction from already existing data. No need to bother your customers with people heavy and costly surveys.
Maintained data extraction: No need to worry about changes in website structures — we continuously adapt our data extraction process to ensure seamless and accurate data collection.